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Licensed by the Central Bank of Kuwait

Company Policies

eNet's policies, charters and regulatory circulars, available to view and download as PDF.

31 policies

Compliance & Anti-Money Laundering

6
Anti-Money Laundering Policy and Procedures v2.1 PDF
KYC Procedures for Merchant Onboarding v1.6 PDF
Circular On The Guidance For Combating Arms Proliferation Financing v1.0 PDF
Patterns Of Arms Proliferation Financing v1.0 PDF
Circular On Risk Indicators For Arms Proliferation Financing v1.0 PDF
Circular On The Guidance For The Beneficial Owner Concept (UBO) v1.0 PDF

Governance, Risk & Audit

9
Audit Committee Charter v4 PDF
Internal Audit Policy v3.0 PDF
Risk Management Policy v1.7 PDF
Third Party Risk Management Policy v1.4 PDF
Financial Policies and Procedures Manual v1.4 PDF
Fixed Asset Policy v2.0 PDF
Code of Conduct Policy v1.6 PDF English عربي
Human Resources Policy & Procedures v1.4 PDF English عربي
Social and Environmental Responsibility Policy v1.4 PDF

Security & Business Continuity

12
Information Security Policy v1.9 PDF
Cyber Security Policy v2.0 PDF
Cyber Security Committee Charter v1.0 PDF
Data Protection Policy v1.6 PDF
Information Systems Access Policy v1.6 PDF
Application Security Policy v1.6 PDF
Physical Security Policy v1.6 PDF
Change Request Policy v1.3 PDF
Incident Response Plan v2 PDF
Business Continuity Policy v1.8 PDF
Disaster Recovery Procedures v1.3 PDF
Operational Resilience Policy v1 PDF

Customers

4
Customer Support Policy v2 PDF
Privacy Policy v1.0 PDF
Refund and Cancellation Policy v1.0 PDF
Terms and Conditions Policy v1.0 PDF